PODCAST 5 - THE CHANGING FACE OF CLIENT SERVICE
11 June 2020
In Episode 5 of our #TIMETOLEAD leadership podcast series Allan Evans (Global Head of Business Development & Marketing) and Albert Lopez (Regional CEO Americas), addresses the changing face of client service.
Companies are faced with increasingly demanding customers who are more informed than ever. In this digital age, customers have a world of knowledge at their fingertips and are less likely to stay monogamous.
Should a business embrace that company-hopping trend rather than fight it? Will a virtual client relationship become the norm?
How can businesses find a healthy balance between a digital and personal client service?
In discussion with Eleisha Stevens of InspireWorx, Allan Evans and Albert Lopez talk about customer loyalty, about new ways of customer engagement, the intelligent use of technology, and above all the human experience. Finding that right ‘chemistry’ between the buyer and the seller, and creating a relationship build on trust will remain crucial.
We hope you appreciate the rich content and valuable insights of these podcasts, and these will help you to emerge stronger from the current situation. Together we will create vibrant economies in our Dutch Caribbean islands, and ensure the well-being of our communities.
Managing Partner BDO Dutch Caribbean